Frequent Support Issues

We pride ourselves on the reliability of the Mobe.Net system and have made a lot of investment, in both time and money, to ensure that Mobe.Net is always available for use by our clients. We also provide free support for all our users but the following common support issues may help to speed up the solving of these problems.

Some FAQs

The message was sent but not received by the mobile

I get an email; back saying "Mobe.Net is a subscription service etc...." giving you details on how to subscribe to Mobe.Net

I get part of an email disclaimer message after my message

My message is received truncated

My Inbox is full of confirmation emails

Can I send messages to mobiles outside the UK?

Can I send messages from outside the UK?

The message was sent but not received by the mobile

There could be many reasons for this so to narrow things down first check that your email system is operating OK. It may be that there is a temporary hold on your email going out due to maintenance, backing up etc. If you are able to send email OK then check to see what confirmation message says.

I get an email; back saying "Mobe.Net is a subscription service etc...."
giving you details on how to subscribe to Mobe.Net

This is because your email address is not recognized as being authorised to send messages via Mobe.Net. You may have changed your email address and not let us at Mobe.Net know. Just email the changes to us.

I get part of an email disclaimer message after my message

We send the entire email message to the mobile phone subject to the maximum length configured for your organisation. You can specify exactly which part of the email is to be passed to the phone by bracketing it with the characters '[[' at the start or ']]' at the end or both if you wish to select text from the middle of the message. This is useful for excluding disclaimers automatically appended to email messages by outgoing mail servers.

My message is received truncated

By default, we only send 160 characters from the email message i.e. 1 SMS message. If you require longer messages, we can configure your account to send up to 5 linked SMS messages giving a total of 768 characters (some characters are lost due to the linking mechanism of concatenated SMS messages).

My Inbox is full of confirmation emails

Mobe.Net sends a confirmation message back to the sender after a message has been successfully passed to the SMS computer system for onward transmission. This is comforting for a light user or a new user but can become a problem if you are sending a lot of messages.

This can easily be solved by turning off confirmation messages and only sending a response if there is a problem. To enable this just send us the the user email addresses that do not want to receive confirmations and this change will be confirmed when it has been done.

Can I send messages to mobiles outside the UK?

The SMS system is an international system so usually there is no problem. To send a message to a non-UK mobile, form the number as you would if you dialed it from a landline in the UK using 00 plus the country code. Some countries require that you discard any leading 0 on the local part of the number. An example of sending a message to a UK number 07740 123456 in its 'international' format would be 00447740123456@mobe.net

Can I send messages from outside the UK?

As the messages are sent by email they can be sent from anywhere in the world as long as you have an account with us and are sending from an authorised email address that you've previously advised us of.

 
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